Refund policy

 

REFUNDS & RETURNS 

ALL SALES ARE FINAL.

NO RETURNS All sales are final. No returns on any item sold by the yard. Cut fabric, whether trimmed from the manufacturer's roll or cut from our retail inventory, is considered a custom order. Due to the delicate nature of fabric, we are unable to accept returns or exchanges unless the fabric arrives damaged or flawed upon delivery.  ONLY damaged or incorrect items will be accepted for return. 

Image colors will vary per screen. We do not accept returns on color differentiation.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Do not send back any items without getting an authorization code from our customer service:  sales@laceusa.com 

Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. 

 

DAMAGED ITEMS

Please inspect your package carefully as soon as it arrives. If any items are missing, damaged, or incorrect, you must notify us within 5 days of delivery.

Our return and replacement policy remains in effect for 15 days from the date your order is delivered. After 15 days have passed, we are unable to offer refunds, replacements, or exchanges.

If you have any further questions regarding this matter, please contact us at info@laceusa.com or via phone at (213) 689-9826. 

 

REFUNDS (if applicable) 

After you get an authorization for return from sales@laceusa.com and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please know that there is a 35% restocking fee that will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.

 

LOST / STOLEN PACKAGES 

If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location.

Lace USA will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package.

Lace USA is NOT responsible for the refund or reship of any packages due to the following circumstances:

  • Held or returned shipments due to incorrect address or undeliverable.
  • Shipments lost at any point in the parcel process.
  • Shipments stolen at any point in the parcel process.

If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.


LATE OR MISSING REFUNDS (if applicable)

  • If you have not received a refund yet, please check with your bank account first.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at: info@laceusa.com.


SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


EXCHANGES (if applicable)
We only replace items if they are defective or damaged. Our policy is active for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If you need to exchange it for the same item, send us an email at info@laceusa.com and send your item to: Lace USA., 919 Maple Ave. Los Angeles, CA. 90015, United States.


SHIPPING
To return your product, you should mail your product to: Lace USA, Inc., 919 Maple Ave. Los Angeles, CA. 90015, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.